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Twelve Theme Park Trailblazers

By Dick Anderson Photo by Don Milici

Mel Malmberg 鈥79 documents the true-life adventures of the Women of Walt Disney Imagineering

It鈥檚 a small world: By her own reckoning, every job that Mel Malmberg 鈥79 has ever gotten was because of an SA国际传媒 connection. 鈥淢aybe that鈥檚 common鈥攎aybe it鈥檚 not鈥攂ut I鈥檝e had a lot of jobs,鈥 she says on a Zoom call from her home in Santa Barbara. From Malmberg's first job at SA国际传媒 in the alumni office to working with future Pulitzer Prize winner Steve Coll 鈥80 to found the Pasadena Weekly, to a long engagement with Flintridge Preparatory School that ended only recently with her retirement, SA国际传媒 alumni have opened doors to her varied and fruitful career as a writer and editor.

To legions of Disney Parks fanatics鈥攁nd there are many鈥擬almberg is the author of five books that delve into the inner workings of the Magic Kingdom, including a making-of narrative of Animal Kingdom, two on Hong Kong Disneyland, and Walt Disney Imagineering: A Behind the Dreams Look at Making More Magic Real (Disney Editions, 2010).

Her new book鈥Women of Walt Disney Imagineering: 12 Women Reflect on Their Trailblazing Theme Park Careers鈥攄eviates from her earlier works, Malmberg notes, in that it鈥檚 鈥渘ot corporate at all. It鈥檚 12 very personal histories of these women working for what is probably America's best-known company. It鈥檚 full of soul and has a lot of heart. Because of our unique position in the culture, both as Disney employees and as women in the workforce when things were happening for women in general, I think this book is important.鈥

Founded in 1952 as WED Enterprises, Walt Disney Imagineering 鈥渆mployed people (all called Imagineers) from a list of disciplines that would expand to at least 140 fields,鈥 Malmberg writes. 鈥淥n the whole, women at Imagineering felt fortunate to be there, at the top of their crafts, in a well-regarded company, working alongside equally smart and accomplished peers.鈥

Malmberg herself spent five years as an Imagineering show writer, from 1988 to 1993鈥斺渆nough for a pension, which I didn鈥檛 even know for a long time,鈥 she says. Her friend and maid of honor, Anne Hayflich Osterhout 鈥81, was expanding the writing department at Imagineering at the time. 鈥淪he knew that I was a good writer and wanted me to come over, but we had to clear it with human resources because Joe was working there,鈥 she recalls (鈥淛oe鈥 being her husband, Joe Rohde 鈥77, longtime executive designer and vice president of creative for Disney, who retired after a 41-year Imagineering career in 2021). 鈥淭hey said you guys can never work on a project together, and we were totally fine with that.鈥 (The couple, who met in Haines Hall in 1975 and tied the knot in June 1982, are celebrating their 40th wedding anniversary with a monthlong trip to Africa.)

Looking back at her Imagineering days, Malmberg鈥檚 favorite memory is the time she spent working within a group called Show Quality Standards. 鈥淥nce a theme park is built, it exists in the real world and a lot of stuff happens to it,鈥 she explains. 鈥淚 was assigned to the Tokyo park, and my job mostly was to make sure that all their English was correct. I would review the menus and the signage and listen to the spiels that were in English and Japanese鈥攁nd I spoke no Japanese, so I couldn't comment on that.

鈥淚 got to go to Japan every six months for two weeks and really got to enjoy that park, which is just beautiful,鈥 she adds. 鈥淏ut the culture is so different. In Japan, you have to bring a representative gift to friends鈥攃alled omiyage [Japanese for souvenirs]鈥攚hen you have been somewhere. And at the end of the day, castmembers at Tokyo Disneyland would have to restock these towering pyramids of little boxes of cookies or towels or whatever. Visitors would be rushing out of the park buying this stuff and employees would be restocking this like clockwork. It was amazing to watch.鈥

Malberg at her desk as an Imagineer in the late '80s.
Malmberg had never worked on a book-length project prior to the Animal Kingdom project. 鈥淛oe and I had our first kid after five years of me being at Imagineering,鈥 she says, 鈥渁nd at that point, Joe was getting super busy and was gone a lot. And I thought, I can freelance in the industry and still be a stay-at-home parent.鈥 With a second child on the way and the family preparing to move to Florida to build Animal Kingdom, 鈥渙ne of my friends from Imagineering suggested that I pitch a making-of book to Disney,鈥 she adds. 鈥淢aking-of books were just becoming a thing, but I pitched it and got a book contract.鈥

The project was a success. 鈥淟uckily, Joe鈥檚 team even had the original napkin sketch for Animal Kingdom鈥攖hey were really intentional about saving stuff. And I was like a fly on the wall during the development stage,鈥 Malmberg says. 鈥淥nce the project expanded, there were like 1,000 people on that site and it was fascinating to talk to different people about their jobs.鈥

Women of Walt Disney Imagineering began as a stealth project undertaken by Eli Erlandson, who retired as principal concept architect in 2016 and started writing a memoir for her own family. Along the way, Erlandson thought it would be interesting to hear her Imagineering friends鈥 personal histories, Malmberg explains, so she gathered a bunch of women in a position of leadership who had at least 20 years with the company, 鈥渁nd she ended up with this group of 12 people, all working in secret.鈥

One of the authors was Peggie Fariss, a creative development executive who spent 50 years at Disney. 鈥淧eggie and I were roommates on a trip to India in the winter of 2018,鈥 Malmberg says. 鈥淎fter spending 10 days together, Peggie went back to Eli and said, 鈥業 think we should have Mel help us with the book.鈥 After Eli mysteriously invited me to meet her at Foxy鈥檚 Restaurant in Glendale, she confided in me about this book,and I said, 鈥極K.鈥

鈥淢ost all of these Imagineers had mentored younger designers and were committed to the idea of reaching a wider audience and making their stories, and a pathway to their disciplines, accessible,鈥 Malmberg says. 鈥淚 think that鈥檚 also why they wanted an editor, because I was at Imagineering long enough to understand what it was like, but I also was far enough away so that I could ask questions like, 鈥榃hat鈥檚 a dichroic filter?鈥 Depending on their job, some were much more technical than others. It was helpful to have some perspective.鈥

The Women of Walt Disney Imagineering, in May 2018: clockwise from upper left: Maggie Elliott (with the red hair), Tori McCullough, Karen Connolly Armitage, Becky Bishop, Lynne Macer Rhodes, Katie Olsen, Pam Rank, Eli Erlandson, Kathy Rogers, Paula Dinkel, Peggie Fariss, and Julie Svendsen. Photo by Mel Malmberg.
The women had rented 鈥渢his giant, horrible house outside Yosemite鈥 near the home of Maggie Irvine Elliott, longtime Imagineering senior vice president and head of creative, for a retreat that following May. 鈥淭hey鈥檙e all designers and they spent the whole time critiquing the house,鈥 Malmberg recalls with a laugh.

At Malmberg鈥檚 request, each woman was asked to bring her chapter of roughly 6,000 words to the assembly, which they proceeded to read aloud to the entire group鈥攚ith Malmberg hearing their words for the first time. 鈥淚鈥檓 not sure if they had ever gotten together to do this before, so it was really helpful,鈥 she says. 鈥淎fterward, I told them, 鈥榊ou guys totally have a book here. It鈥檚 so good.鈥欌

Armed with the women鈥檚 biographies and with a first draft already in progress, Malmberg put together a book pitch for her editor at Disney Publishing, Wendy Lefkon, 鈥渨ho鈥檚 a huge champion of Imagineering. Loves us, loves women.鈥 Once the project got the green light, designer Lindsay Broderick was engaged to bring the visuals to life, and Erlandson and her fellow Imagineers 鈥済ot to weigh in on things like the typeface and the layout of things because they all have a lot of skill as designers,鈥 Malmberg says. 鈥淚t was a very happy marriage of 15 women all working on a book.鈥

After hearing the women鈥檚 stories, Malmberg flirted with the idea of fashioning a 鈥渕ega- narrative鈥 before she realized that the strength of the material was in their individual voices. Her favorite story in the book is Maggie Irvine Elliott鈥檚 tale of meeting Walt Disney as a 10-year-old. 鈥淢aggie was one of nine kids and her dad [Dick Irvine] was in charge of Imagineering,鈥 recounts Malmberg. 鈥淢aggie was playing a tennis tournament in Griffith Park, which is where Walt suddenly decided one day after his kids rode the merry-go-round that he was going to create a theme park for families.鈥

With her dad looking on, Maggie won the tournament, including a trophy and a new tennis racquet. Then she accompanied her father back to the office. It was a Saturday and kind of quiet, but he took Maggie to the Model Shop and introduced her to the people working on Disney鈥檚 鈥渋t鈥檚 a small world鈥 attraction.鈥淢aggie thought, 鈥楾his is amazing,鈥欌 Malmberg says. 鈥淪he鈥檚 this crafty, arty girl and all the little dolls are there and she鈥檚 falling in love with all the Imagineering.鈥

While her dad looked at some paperwork, he left young Maggie in his office for 20 minutes or so. While he was gone, Walt Disney himself walked in. Eyeing her trophy and racquet, he asked her, 鈥淲hat happened?鈥 She told him, 鈥淚 just won a tennis tournament.鈥 And Disney replied, 鈥淭hat鈥檚 so great, Maggie!鈥

鈥淢aggie became the woman who worked her way up from sewing rubber girdles to make the inflatable throats on animatronic birds in the Tiki Room to being creative vice president鈥攖he first woman VP at Imagineering,鈥 Malmberg says. 鈥淜nowing that Walt Disney was excited for her to win a tennis tournament, it was a great origin story.鈥

Women of Walt Disney Imagineering鈥攚hose pandemic-delayed release in March 2022 coincided with Women's History Month and the 50th anniversary of Walt Disney World鈥攓uickly has gone into a second printing, 鈥渨hich is great,鈥 says Malmberg, who is enjoying the freedom from deadlines鈥攁t least for now.

鈥淚 was just texting with Cheri Steinkellner 鈥77 about our novels that are gestating,鈥 she says. 鈥淚鈥檓 fooling around with a novel I've been writing for a while, but I think I鈥檓 a nonfiction person. The drama of a novel is difficult to manufacture, but the drama of real life is fascinating.鈥